On Fri, 21 Oct 2011 00:54:34 +0400 Ruslan Zakirov <[email protected]> wrote:
> You need "user defined" condition and fill in custom condition block > with code. Take a look at lib/RT/Condition/StatusChange.pm and > WritingCustomConditions on the wiki. > The Example CustomConditions (link from the WritingCustomConditions page) got me started, thank you. Based on what I saw there, and some of my other scrips, I put together the following, and tried it on my Testing Queue... through some trial and error I think I got it right. But since my perl skills are pretty weak, I was hoping someone could look this over and let me know if yes, my logic/scrip for the Custom Condition is good. (I want the Notify Requestors with template Resolved to happen when status changes to resolve, UNLESS the change is autoclose --> resolved ) Description: CustomResolveMute Condition: User Defined Action: Notify Requestors Template: Resolved Stage: TransactionCreate Custom Condition: $RT::Logger->debug( "Running CustomOnResolveMute Scrip" ); ## Check to see that the change is a status change return 0 unless $self->TransactionObj->Type eq "Status"; $RT::Logger->debug( "CustomOnResolveMute - Status change True" ); ## Check to see if the new status is 'resolved' return 0 unless $self->TransactionObj->NewValue eq "resolved"; $RT::Logger->debug( "CustomOnResolveMute - Status changed to resolved" ); ## Check to see is old status is 'autoclose' return 0 if $self->TransactionObj->OldValue eq "autoclose"; $RT::Logger->debug( "CustomOnResolveMute - Previous status was not autoclose" ); ## only reason I should get here is if 3 conditions are meet: ### 1) this is a status change ### 2) ticket is changed to 'resolved' ### 3) ticket was not changed from 'autoclose' to 'resolved' return 1; Action prep code: Blank Cleanup: blank -- http://www.wikiak.org ############################################################# Associate yourself with men of good quality if you esteem your own reputation; for 'tis better to be alone then in bad company. - George Washington, Rules of Civility -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
