On Tue, Oct 18, 2011 at 04:33:17PM -0700, April Rosenberg wrote: > [Tue Oct 18 23:07:48 2011] [critical]: > RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo : Search for > (&(&(ObjectCategory=User)(ObjectClass=Person)(mail=*)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))(mail= > apr...@yelp.com)) failed: LDAP_OPERATIONS_ERROR 1 > (/usr/local/share/request-tracker4/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:210)
This generally means the server has rejected your query. You can bump up the debug logging inside RT-Authen-ExternalAuth (since that's where the warning is coming from) by finding the $ldap object and calling something like $ldap->debug(15) on it (check the Net::LDAP docs for more information about the debug logs). You can also go examine your LDAP server's logs for details of the error. Generally this means that the server denied your search for administrative reasons. -kevin
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