Hello,
Some users send an email to email address of the queue to open tickets, but we are getting this error on user creation, since we are using ExternalAuth (RT4.0.2 + ExternalAuth 0.09): Sat Oct 29 12:37:42 2011] [crit]: User creation failed in mailgateway: Name in use (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:244) Trace begun at /opt/rt4/sbin/../lib/RT.pm line 249 Log::Dispatch::log('Log::Dispatch=HASH(0x7f4acf1969b0)', 'level', 'crit', 'message', 'User creation failed in mailgateway: Name in use') called at /opt/rt4/sbin/../lib/RT/Inter face/Email.pm line 244 RT::Interface::Email::MailError('To', 'john...@mydomain.com', 'Subject', 'User could not be created', 'Explanation', 'User creation failed in mailgateway: Name in use', 'MIMEObj', 'MIME::Entity=HASH(0x7f4aced00a98)', 'LogLevel', 'crit') called at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 999 I had set RT_SiteConfig.pm with Set($AutoCreateNonExternalUsers, 1); Set($AutoCreate, {Privileged => 1}); On interface is granted rights to Everyone: Comment on tickets Create tickets Reply to tickets My attributes on LDAP are these: 'attr_match_list' => ['Name', 'EmailAddress'], 'attr_map' => {'Name' => 'uid', 'EmailAddress' => 'mail', 'RealName' => 'cn', 'ExternalAuthId' => 'uid'} Actually I checked the list of users, I don't have any user with same name of the requestor. Should I use Set($AutoCreate, {UnPrivileged => 1}); or something like that? Tks Luciano Silva
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011