On Tue, Nov 01, 2011 at 08:09:25PM -0700, Zoedog wrote: > > I need to set and lock my priority settings as 1 to 3, with 3 being my lowest > priority and 1 the highest with 3 being the initial default when a ticket is > created. Along with that I need to ensure that only the system admin can > have the ability to change those settings. > > Is there a way, and how can it be done.
You can turn it into a dropdown list by using RT-Extension-PriorityAsString. If you need to limit who can edit it, you'll need to make changes to RT. The default value is controlled on the Queue admin page. -kevin
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