On 7 Nov 2011, at 00:11, Jim T <[email protected]> wrote: > Hello, > > I have to add about 80 users to RT. These will be unprivileged users that > will use the SelfService link to create tickets. I have succesfully imported > the users directly into MySQL on a test system with phpMyAdmin. However I > can't find where to "Allow this user to access RT" in any of the db fields. > Does anybody know how I can achieve this? > > Regards, Jim > --------
Do it using one of the APIs rather than interfacing with the DB directly. It's generally a bad idea to do this unless you have a full understanding of the schema, and it sounds in this case like you don't. I can share some code examples if needed. -- Richard Clark [email protected] -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
