On Mon, Nov 14, 2011 at 01:55:42PM -0500, Xin, Qiao wrote: > I created a Ticket transactions custom field named "Notification" and applied > to the "Incidents" queue of RTIR. > However, it is not shown in the page when I try to "Reply" or "Comment" to > ticket. I add "Modify custom field" and " > See custom fields" privileges to everyone and it is still not shown. > > To test, I applied the field to the queue "General" and the field is shown > correctly on the "Reply" page. I searched > in the mailing list and somebody said RTIR queues are special. Is there > anyway I can enable the transaction custom > field in "Incidents" queue?
Unfortunately - the Reply page in RTIR predates Transaction Custom Fields and was never updated to include them. I thought there was a feature ticket open about this, but I can't find it. -kevin
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