Running RT4.0.2 with perl5.12.2, Oracle 10g, RHEL5 and httpd-2.2.16. Browser is IE7.
We are using EasyLink's Fax to E-mail service and the faxes are attached as a PDF to an email which are sent to a queue. I'm looking at one ticket with 135b of email and 110k of a PDF attachment and the page is taking in excess of 40 seconds to load. It spends most of that time with the menubar, ticket number, the "New Ticket" button and search widget visible, and the rest of the screen is the blue gradient. Most operations on this ticket also take upwards of 40 seconds. For comparison, a normal ticket takes 2-3 seconds to load and render. We have other attachments, PDFs too, which are larger, but have no problems. This is a set of the headers from the "bad" ticket, maybe that's part of the problem? Everything in the tickets and transactions tables looks identical between regular and slow-loading tickets. I'm using [...] for some long digit phrases in the headers below. >From [email protected] Tue Nov 15 15:40:58 2011 MIME-Version: 1.0 X-PSTN-Levels: (S:99.90000/99.90000 CV: 3.9146 FC:95.5390 LC:95.5390 R:95.9108 P:95.9108 M:97.0282 C:98.6951 ) X-R5basetid: 0240445113197438900 Content-Type: multipart/mixed; boundary="Boundary-=_fiFHvHhtMAxqDVNRChqtZGovSJJn" Message-ID: <0240201113197444900.[...][email protected]> Reply-To: <[email protected]> X-Nva_ps: 3 X-PSTN-Addresses: from <[email protected]> forward (org good) [db-null] Received: from MS3.nyc.seniorbridgeinternal.com (ms.mycompany.com [192.168.0.13]) by mycompany.com (Postfix) with ESMTP id 038A2DD809E for <[email protected]>; Tue, 15 Nov 2011 15:40:58 -0500 (EST) Received: from psmtp.com (74.125.149.94) by ms.mycompany.com (192.168.0.13) with Microsoft SMTP Server (TLS) id 8.3.159.2; Tue, 15 Nov 2011 15:40:58 -0500 Received: from ohrelay1.oh.easylink.com ([165.251.70.60]) (using TLSv1) by na3sys009amx168.postini.com ([74.125.148.10]) with SMTP; Tue, 15 Nov 2011 20:40:57 GMT Received: from pfc1a.ps.easylink.com (pfc1a.ps.easylink.com [165.251.35.5]) by ohrelay1.oh.easylink.com (8.14.3/8.14.3) with ESMTP id pAFKesXa021416 (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NO) for <[email protected]>; Tue, 15 Nov 2011 15:40:55 -0500 (EST) Received: from pfc1a.ps.easylink.com (localhost [127.0.0.1]) by pfc1a.ps.easylink.com (8.13.8/8.13.8) with ESMTP id pAFKescm030764 (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NO) for <[email protected]>; Tue, 15 Nov 2011 15:40:54 -0500 Received: (from operator@localhost) by pfc1a.ps.easylink.com (8.13.8/8.13.8/Submit) id pAFKespN030763; Tue, 15 Nov 2011 15:40:54 -0500 Delivered-To: [email protected] Subject: Fax From: 0240[...]900 Return-Path: <[email protected]> X-Original-To: [email protected] X-PSTN-Neptune: 2/2/1.00/92 Date: Tue, 15 Nov 2011 15:39:49 -0500 X-PSTN-Settings: 2 (0.5000:0.5000) s CV gt3 gt2 gt1 To: <[email protected]> From: <[email protected]> Content-Length: 0 357362 content-type: text/plain; charset="utf-8" Content-Disposition: inline Content-Transfer-Encoding: 7bit X-RT-Original-Encoding: ascii Content-Length: 135 Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 [email protected] seniorbridge.com<http://www.seniorbridge.com/> [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] ________________________________ SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
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