On Fri, Nov 18, 2011 at 8:24 PM, Hersker, Steve <[email protected]> wrote: > When a user leaves, we “deactivate” their RT account by removing “…be > granted rights” as well as putting TERMINATED and the date in the Comments > field.
You should mark users as disabled. Even if you revoke rights they still can inherit some from Everyone/Privileged/Unprivileged roles and use email interface for example. If you can not disable them then you have to add additional Limit calls into autocompletion helpers (share/html/Helpers/Autocomplete/...). > In RT 3.8, we used RTx::EmailCompletion and by removing “….user access RT” > (or “…be granted rights” – to be honest, I don’t remember which) it would > prevent that user from showing up in the java script for email completion > but would still show their name as a Requestor on the Ticket Display. > > > > In RT 4.0, if we remove “…user can access RT”, they no longer show up in the > email completion however they also don’t show up as the Requestor of any of > their tickets. (Not good for historical reasons) > > > > Is there a way to keep them from showing in email completion but still allow > them to show as Requestors? Via RT_SiteConfig you can compare against > whatever fields you’d like but I’m looking for a way to exclude users based > on something not entered in the email field. (eg if Commets STARTSWITH > “Terminated”). > > > > I’m thinking it’s a permissions issue in how we have RT configured. I gave > Unprivileged users the “Sign up as a ticket Requestor” and they show as > ticket Requestors but still also show up in the email completion. > > > > If anyone has any hints, suggestions, solutions, workarounds, etc, I’d > appreciate it! > > > > Thanks > > Steve > > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Barcelona, Spain — November 28 & 29, 2011 > -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
