p.s. When trying to add http://requesttracker.wikia.com/wiki/OnStealEnhanced
I get: [Sun Nov 20 17:11:30 2011] [info]: <[email protected]> #22/799 - Scrip 12 On Stolen Ticket notify old owner (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) [Sun Nov 20 17:11:30 2011] [info]: <[email protected]> No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352) [Sun Nov 20 17:11:30 2011] [warning]: Argument "That is already the current value" isn't numeric in numeric lt (<) at /usr/lib/perl5/5.8.8/Locale/Maketext.pm line 79. (/usr/lib/perl5/5.8.8/Locale/Maketext.pm:79) [Sun Nov 20 17:11:30 2011] [warning]: Argument "That is already the current value" isn't numeric in numeric eq (==) at /usr/lib/perl5/5.8.8/Locale/Maketext.pm line 64. (/usr/lib/perl5/5.8.8/Locale/Maketext.pm:64) Ronen Amity Configuration and Build manager Dell | IDC office + 972 9 769 8865, fax + 972 9 769 8889 [email protected]<mailto:[email protected]> Dell IDC. 89 Medinat Hayehudim St., Tower E, Herzeliya, 46141, Israel From: [email protected] [mailto:[email protected]] On Behalf Of Amity, Ronen Sent: Sunday, November 20, 2011 18:43 To: [email protected] Subject: [rt-users] steal ticket -> not sending email Hi all, I am using RT 4.0.3 on CentOS 5.6 When we try to steal a ticket, we don't get a notification. >From the logs: [Sun Nov 20 16:34:56 2011] [info]: <[email protected]<mailto:[email protected]>> #22/793 - Scrip 2 On Owner Change Notify Owner (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) [Sun Nov 20 16:34:56 2011] [info]: <[email protected]<mailto:[email protected]>> No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352) Why is that? Where can I configure that it will send emails to both old owner and requestor? Regards, Ronen
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