Alright, figured out how this was setup initiall. it's a rt-crontool task in the crontab
/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "status = 'stall_oth' and starts < 'now'" --action RT::Action::AutoOpen --verbose --transaction last Is there an --action module I can use to set the "Starts" ticket field to (Not Set) at the same time? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.
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