On Wed, Nov 23, 2011 at 01:51:13PM +0200, Katina Haytova wrote: > Hello, > > First: > Hello, I am very glad to use RT as it is brilliant. > > I searched Google the Wiki and FAQs, but I could not find answers to > my problem. I also got through the code on the server where my RT is > installed but I could not find any clues about how to resolve my > problem. > > My problem: > When I try to insert an article in the REPLY or COMMENT field some > additional info appears. > I would like to include only the contents of the article, but I also > get the name and number of this article in my writing field. > > Example: > My example article's number is 5, > Its title is "Hello" > Its contents: > Hello, > > Thank you for contacting us. > > When I choose to insert this article here is what I get: > _____ > > #5: Hello > -------------------------------------- > Content: > ------- > Hello, > > Thank you for contacting us. > > _____ > > Is it possible to setup RT in a way that will not allow the number > and title info of the article to appear in the writing field?
This is controlled on the Class configuration page, there are checkboxes for it. Tools -> Configuration -> Tools -> Articles -> Classes -> Select -kevin
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