Thank You for you help!
Luciano De: pleh.i...@gmail.com [mailto:pleh.i...@gmail.com] Em nome de Bart Enviada em: segunda-feira, 28 de novembro de 2011 12:24 Para: Luciano Ernesto da Silva Cc: RT-Users@lists.bestpractical.com Assunto: Re: [rt-users] Select Especif Comments from an Ticket to an Article RT 4.0.2 You'll have to create at least one CF specifically for Articles (text area type) and apply it to the articles. After that you should be able to select that CF when creating an article. We use two CF's, one for the question and another for the answer. (very basic) -- Bart Op 28 november 2011 13:28 schreef Luciano Ernesto da Silva <luci...@cpd.ufrgs.br> het volgende: Hello, When I try extract an article, I have this message on ticket: "Use the dropdown menus to select which ticket updates you want to extract into a new article. You can insert ticket content into any freeform, text or wiki field." But the dropdown "Field" is empty. Should have an "yes" and "no" for specific comments that I want extract to an article? Luciano -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain - November 28 & 29, 2011
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
