I've also tried creating a scrip and gotten this result:
Couldn't compile CustomPrepareCode codeblock '===Create-Ticket: ops Subject:
Code review for {$Tickets{'TOP'}->Subject} Depended-On-By:
{$Tickets{'TOP'}->Id} Queue: ___Approvals Type: approval Content: Someone has
created a ticket. you should review and approve it, so they can finish their
work ENDOFCONTENT': syntax error at (eval 412) line 1, near "{ =="
This was the code that was used:
===Create-Ticket: ops
Subject: Code review for {$Tickets{'TOP'}->Subject}
Depended-On-By: {$Tickets{'TOP'}->Id}
Queue: ___Approvals
Type: approval
Content: Someone has created a ticket. you should review and approve it, so
they can finish their work
ENDOFCONTENT
regards
tim
----- Original Message -----
From: "Tim Dunphy" <[email protected]>
To: [email protected]
Sent: Tuesday, November 29, 2011 8:09:30 PM
Subject: [rt-users] create tickets via email
hello list,
I have built my company's RT server to the point where users can authenticate
via LDAP as well as a postfix mail server on the RT host that you can use to
send email to accounts intended for use with RT. This postfix server also has
pop3 and IMAP functionality.
However, I tried following the 'getmail' (not the fetchmail) portion of this
tutorial:
http://requesttracker.wikia.com/wiki/Fetchmail
I was able to have the email sent to RT downloaded via pop. It seems to go
ok...
[rt@host .getmail]$ getmail --rcfile getmailrc
getmail version 4.23.0
Copyright (C) 1998-2009 Charles Cazabon. Licensed under the GNU GPL version 2.
SimplePOP3Retriever:[email protected]@rt.mm3.mlbam.com:110:
msg 1/3 (1521 bytes) from <[email protected]> delivered to MDA_external
command rt-mailgate ()
msg 2/3 (1552 bytes) from <[email protected]> delivered to MDA_external
command rt-mailgate ()
msg 3/3 (1560 bytes) from <[email protected]> delivered to MDA_external
command rt-mailgate ()
3 messages (4633 bytes) retrieved, 0 skipped
Summary:
Retrieved 3 messages (4633 bytes) from
SimplePOP3Retriever:[email protected]@rt.mm3.mlbam.com:110
The getmailrc file looks like this:
[rt@monitor03 .getmail]$ cat getmailrc
[retriever]
type = SimplePOP3Retriever
server = rt.foo.example.com
port = 110
username = [email protected]
password = secret
[destination]
type = MDA_external
path = /usr/local/rt4/bin/rt-mailgate
user = rt
group = rt
arguments = ("--url", "http://rt.foo.example.com/helpdesk";, "--queue", "ops",
"--action", "correspond",)
[options]
read_all = false
delete_after = 8
verbose = 2
I have created resource configs for the actions comment, correspond and reply
[rt@monitor03 .getmail]$ ls
[email protected] rtcomment rtcorrespond rtreply
I've created a queue and dashboard called simply 'ops'. However when I send
email to [email protected] and do I search for tickets none turn up and I
get this reply from the RT server.
No permission to create tickets in the queue
It's a great opportunity to build an RT server for a company as large as this.
Thanks in advance for your help!
Tim
--------
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--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston TBA
