Hi Kenn, Yes, that is what I was trying to accomplish. I wasn't giving "SuperUser" to the group, the group name was "<queuename> Super Users" meaning they have elevated privleges over a typical "<queuename> Users" member.
I just couldn't find the "ShowConfigTab" I remember reading about that change when we moved from 3.2.1 --> 3.8.10 but for whatever reason I couldn't find it. I obviously didn't look at the global group rights... :( Thanks for your responses guys. Mike. On Wed, Nov 30, 2011 at 4:46 PM, Kenneth Crocker <[email protected]>wrote: > Mike, > > Unless you trust those user with EVERYTHING, I wouldn't grant "SuperUser" > to a lot of people. You can grant "ShowConfigTab" to the group you > mentioned and then grant them rights like "ModifyACL", "ModifyScrips", > "ModifyTemplates", etc. without giving away the store. > > Hope this helps. > > Kenn > > On Wed, Nov 30, 2011 at 12:49 PM, Mike Johnson <[email protected]>wrote: > >> Hi folks, >> >> I'm having some difficulties figuring out why my users can't get to the >> "Configuration" menu in RT. I've attempted to google/search the rt-users >> list, but am having a difficult time getting what I want. >> >> I'm trying to allow a group of users to have access to configure their >> queue specific custom fields. I am probably going about this wrong... and >> need some direction... >> >> Let's say I have a queue called "Support", I create a group called >> "Support Users" and use that to assign the rights to be able to update >> tickets, own tickets, etc etc for that queue. >> >> I create a group called "Support Super Users" and this group I want to >> have the ability to edit the queue's templates, scrips, custom fields etc. >> >> I thought you would just go into the configuration tab, select the queue, >> and give the "Support Super Users" group access to things like Modify >> Custom Field, Modify Scrips Modify Template, etc. >> >> This doesn't add the "configuration" menu item on the user's interface... >> >> How does that happen? Are they supposed to go through something else to >> modify the custom field attributes of a queue? Or the scrips of a queue? >> etc? >> >> Thanks! >> Mike. >> >> -- >> Mike Johnson >> Datatel Programmer/Analyst >> Northern Ontario School of Medicine >> 955 Oliver Road >> Thunder Bay, ON P7B 5E1 >> Phone: (807) 766-7331 >> Email: [email protected] >> >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Boston — TBA >> > > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [email protected]
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston TBA
