Dear Thomas, I think I was able to solve it myself: I needed to be logged in as root. I could then save the modified query (from query builder), then select Configuration:Globals:RT-at-a-Glance and replace the default query with the one I had just saved - neat!
Warm regards, Stefan Begin forwarded message: > From: Stefan Vollmar <voll...@nf.mpg.de> > Date: 1. Dezember 2011 22:49:32 MEZ > To: Thomas Sibley <t...@bestpractical.com> > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] notify colleagues about a ticket in RT web interface > (not by mail) > > Dear Thomas, > > On 01.12.2011, at 15:48, Thomas Sibley wrote: > >> On 12/01/2011 09:17 AM, Stefan Vollmar wrote: >>> [...] Is there a >>> recommended way to notify regular RT users (in the RT web interface) >>> that they should look into a ticket - other than generating mail >>> notifications for them or making them the owner of a case? >> >> A common approach is to add the staff as a ticket AdminCc and add a new >> homepage/dashboard search (or modify the existing ones) to check >> AdminCc.id = '__CurrentUser__' > > > Great, thanks! I think that would solve our current problem. It seems that > > (Owner = '__CurrentUser__' OR Cc.id = '__CurrentUser__' OR > AdminCc.id = '__CurrentUser__') AND (Status = 'new' OR Status = 'open') > > worked when I modified the search filter in a custom dashboard. > Unfortunately, it only worked once, then the old search filter was back in > the custom dashboard. How can I make this modified search filter permanent? > Or even better: how can I change every user's default dashboard so it works > with the above search filter? > > Many thanks in advance! > Warm regards, > Stefan > -- > Dr. Stefan Vollmar, Dipl.-Phys. > Head of IT group > Max-Planck-Institut für neurologische Forschung > Gleuelerstr. 50, 50931 Köln, Germany > Tel.: +49-221-4726-213 FAX +49-221-4726-298 > Tel.: +49-221-478-5713 Mobile: 0160-93874279 > Email: voll...@nf.mpg.de http://www.nf.mpg.de > > > > > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston ˜ March 5 & 6, 2012 -- Dr. Stefan Vollmar, Dipl.-Phys. Head of IT group Max-Planck-Institut für neurologische Forschung Gleuelerstr. 50, 50931 Köln, Germany Tel.: +49-221-4726-213 FAX +49-221-4726-298 Tel.: +49-221-478-5713 Mobile: 0160-93874279 Email: voll...@nf.mpg.de http://www.nf.mpg.de
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012