On Mon, Dec 12, 2011 at 03:13:07PM -0500, Joe Kirby wrote: > We have RT Reply setup to send ticket info to the user in addition to the > content. > I have been requested to also include attachments when corresponding so > that someone does not > have to actually bring up the ticket to view the attachment but can look > at the email > generated by RT for the correspondence including any attachment(s) > I have research several areas in the wiki with no luck. > Is this possible and if so can you share the code or template
Sounds like you removed RT-Attach-Message: Yes from your Correspondence templates. It ships with the default RT install. -kevin
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