On Tue, Dec 13, 2011 at 04:27:06PM -0800, Ryan Backman wrote: > Looking at the database, it would be a simply SQL statement to insert the > desired value into > the user custom field... Do I need to be aware of anything before I start > directly inserting > into the RT tables?
That's recommended against. If you have DB access, then you probably have access to the Perl API which is much more powerful than the REST API anyway. -kevin
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