I want to be able to "catch" form submits to ask various "are you sure?" questions to users as they do their work in RT. The only way I could think of is inserting javascript into the various forms.
For example(this is only an example): "Only change queue if no work is done in your area, if you need work from another area to help complete this ticket, please create a child ticket Are you sure you want to change queue? Yes | No" If I could do something like the above, I'd be able to put a fair bit more business logic/rules into RTs hands and take it away from the users(who tend to by-pass the rules half the time...). Is there any better way then actually editing the code to include javascript? I would love to have a modular way of doing it so I could replace the functionality quickly after upgrading. Thanks for your insight! -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
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