Hi,
I have one question about Lifecycle:
I defined one new stat of ticket 'waiting' Lifecycle in RT_SiteConfig.pm.
It is possible to assign a custom Lifecycle to specific queue on my
system? How?
My custom Lifecycle is:
Set(%Lifecycles,
custom => {
initial => [ 'new' ],
inactive => [ 'waiting', 'resolved', 'rejected',
'deleted' ],
defaults => {
on_create => 'new',
on_merge => 'resolved',
approved => 'open',
denied => 'rejected',
},
transitions => {
'' => [qw(new open resolved)],
# from => [ to list ],
new => [qw(new open stalled resolved rejected deleted)],
open => [qw(new stalled resolved rejected deleted
waiting )],
stalled => [qw(new open rejected resolved deleted)],
resolved => [qw(new open stalled rejected deleted)],
rejected => [qw(new open stalled resolved deleted)],
deleted => [qw(new)],
waiting => [qw(open resolved)]
},
rights => {
'* -> deleted' => 'DeleteTicket',
'* -> waiting' => 'WaitTicket',
'* -> *' => 'ModifyTicket',
},
actions => [
'new -> open' => {
label => 'Open It', # loc
update => 'Respond',
},
'new -> new' => {
label => 'Respond but leave New', # loc
update => 'Respond',
},
'new -> resolved' => {
label => 'Resolve', # loc
update => 'Respond',
},
'new -> rejected' => {
label => 'Reject', # loc
update => 'Respond',
},
'new -> deleted' => {
label => 'Delete', # loc
},
'open -> stalled' => {
label => 'Stall', # loc
update => 'Comment',
},
'open -> rejected' => {
label => 'Reject', # loc
update => 'Respond',
},
'stalled -> open' => {
label => 'Open It', # loc
},
'resolved -> open' => {
label => 'Re-open', # loc
update => 'Comment',
},
'rejected -> open' => {
label => 'Re-open', # loc
update => 'Comment',
},
'deleted -> open' => {
label => 'Undelete', # loc
},
'open -> resolved' => {
label => 'Resolve', # loc
update => 'Respond',
},
'open -> resolved' => {
label => 'Quick Resolve',
}
],
},
__maps__ => {
'custom -> default' => {
new => 'new',
open => 'open',
stalled => 'stalled',
resolved => 'resolved',
rejected => 'rejected',
deleted => 'deleted',
waiting => 'stalled',
},
'default -> custom' => {
new => 'new',
open => 'open',
stalled => 'waiting',
resolved => 'resolved',
rejected => 'rejected',
deleted => 'deleted',
},
},
);
--
.......................................................................
__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya
Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat
.......................................................................
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