Sorry to bother again, but we found the solution : as it's an Office365 platform, we had to configure the contact on the server :
Set-MailContact "Kim Akers" -UseMapiRichTexFormat Never Bye Nicolas On Thu, 29 Dec 2011 10:02:26 +0100, Nicolas GUIOT wrote: > Hi All, > > Since we changed our email provider, every attachment sent from > Outlook arrives on RT (3.8.8-7+squeeze1) listed as winmail.dat. > > I've read somewhere that I could use "ytnef" to pipe the email before > sending it to RT, but it doesn't exist in debian squeeze anymore, and > there is no update on Sourceforge since 2004 : Is there something > else that replace it ? > > On a side note, if you could help me understand/better setup : > -people sending their email from Outlook : attachment is listed in RT > as winmail.dat, AdminCC who use Outlook do receive the creation > email, AdminCC using something else don't. > - people sending their email from another email-client : everyone > receives the ticket creation, attachment is correctly registered in > RT. > > Thank you in advance > Nicolas GUIOT > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 > -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
