Hi, Looks like your RT 4 instance is installed incorrectly. Log says that RT loads libraries from RT 3.8 instance and this shouldn't happen.
On Thu, Dec 29, 2011 at 17:26, Poulter, Dale <[email protected]> wrote: > Here is the output from the debug log. The mysql log did not have any errors. > > > [Thu Dec 29 13:01:54 2011] [error]: Found more than one occurrence of the > /Callbacks/AssetTracker/autohandler/Default callback. This may cause only > one of the callbacks to run. Look for the duplicate Callback in your > /apps/rt385/local/html /apps/rt385/local/plugins/RT-Authen-ExternalAuth/html > /apps/rt385/local/plugins/RT-Extension-MergeUsers/html > /apps/rt385/local/plugins/RT-Extension-MergeUsersHistory/html > /apps/rt385/local/plugins/RT-Extension-MandatorySubject/html > /apps/rt385/local/plugins/RT-Extension-SummaryByUser/html > /apps/rt385/local/plugins/RT-Extension-MobileUI/html /apps/rt385/share/html > (/apps/rt385/sbin/../lib/RT/Interface/Web/Request.pm:133) > [Thu Dec 29 13:02:21 2011] [warning]: RT::ActiveStatus undefined, falling > back to deprecated defaults (/apps/rt385/sbin/../lib/RT/Queue_Overlay.pm:202) > [Thu Dec 29 13:02:21 2011] [warning]: RT::InactiveStatus undefined, falling > back to deprecated defaults (/apps/rt385/sbin/../lib/RT/Queue_Overlay.pm:222) > [Thu Dec 29 13:02:21 2011] [warning]: RT::ActiveStatus undefined, falling > back to deprecated defaults (/apps/rt385/sbin/../lib/RT/Queue_Overlay.pm:202) > [Thu Dec 29 13:02:21 2011] [warning]: RT::InactiveStatus undefined, falling > back to deprecated defaults (/apps/rt385/sbin/../lib/RT/Queue_Overlay.pm:222) > [Thu Dec 29 13:02:21 2011] [warning]: RT::ActiveStatus undefined, falling > back to deprecated defaults (/apps/rt385/sbin/../lib/RT/Queue_Overlay.pm:202) > [Thu Dec 29 13:02:21 2011] [warning]: RT::InactiveStatus undefined, falling > back to deprecated defaults (/apps/rt385/sbin/../lib/RT/Queue_Overlay.pm:222) > [Thu Dec 29 13:02:21 2011] [warning]: RT::ActiveStatus undefined, falling > back to deprecated defaults (/apps/rt385/sbin/../lib/RT/Queue_Overlay.pm:202) > [Thu Dec 29 13:03:55 2011] [warning]: Subroutine IsGroup redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 76. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:76) > [Thu Dec 29 13:03:55 2011] [warning]: Subroutine IsUser redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 96. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:96) > [Thu Dec 29 13:03:55 2011] [warning]: Subroutine Object redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 116. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:116) > [Thu Dec 29 13:03:55 2011] [warning]: Subroutine GrantRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 153. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:153) > [Thu Dec 29 13:03:55 2011] [warning]: Subroutine RevokeRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 190. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:190) > [Thu Dec 29 13:03:55 2011] [warning]: Subroutine HasRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 282. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:282) > [Thu Dec 29 13:03:55 2011] [warning]: Subroutine _HasRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 372. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:372) > [Thu Dec 29 13:03:55 2011] [warning]: Subroutine _HasGroupRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 390. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:390) > [Thu Dec 29 13:03:55 2011] [warning]: Subroutine _HasRoleRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 444. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:444) > [Thu Dec 29 13:03:55 2011] [warning]: Subroutine InvalidateACLCache redefined > at /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 526. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:526) > [Thu Dec 29 13:03:55 2011] [warning]: Subroutine _GetPrincipalTypeForACL > redefined at /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 547. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:547) > [Thu Dec 29 13:03:55 2011] [warning]: Subroutine _ReferenceId redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 573. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:573) > [Thu Dec 29 13:03:56 2011] [warning]: Subroutine _InitSQL redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 64. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:64) > [Thu Dec 29 13:03:56 2011] [warning]: Subroutine _SQLLimit redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 77. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:77) > [Thu Dec 29 13:03:56 2011] [warning]: Subroutine _SQLJoin redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 96. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:96) > [Thu Dec 29 13:03:56 2011] [warning]: Subroutine _OpenParen redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 106. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:106) > [Thu Dec 29 13:03:56 2011] [warning]: Subroutine _CloseParen redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 109. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:109) > [Thu Dec 29 13:03:56 2011] [warning]: Subroutine _close_bundle redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 140. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:140) > [Thu Dec 29 13:03:56 2011] [warning]: Subroutine _parser redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 171. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:171) > [Thu Dec 29 13:03:56 2011] [warning]: Subroutine ClausesToSQL redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 247. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:247) > [Thu Dec 29 13:03:56 2011] [warning]: Subroutine FromSQL redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 282. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:282) > [Thu Dec 29 13:03:56 2011] [warning]: Subroutine Query redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 348. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:348) > [Thu Dec 29 13:03:56 2011] [warning]: Subroutine ClassifySQLOperation > redefined at /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 365. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:365) > [Thu Dec 29 13:03:56 2011] [warning]: (in cleanup) Error while loading > /apps/rt385/sbin/rt-server: Can't locate RT/Authen/ExternalAuth.pm in @INC > (@INC contains: /apps/rt385/sbin/../local/lib /apps/rt385/sbin/../lib > /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl > /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl > /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 . > /opt/pkgs/apache-2.2.15) at /apps/rt385/sbin/../lib/RT.pm line 659. > (/apps/rt385/sbin/../lib/RT.pm:343) > [Thu Dec 29 13:04:01 2011] [warning]: Subroutine IsGroup redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 76. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:76) > [Thu Dec 29 13:04:01 2011] [warning]: Subroutine IsUser redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 96. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:96) > [Thu Dec 29 13:04:01 2011] [warning]: Subroutine Object redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 116. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:116) > [Thu Dec 29 13:04:01 2011] [warning]: Subroutine GrantRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 153. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:153) > [Thu Dec 29 13:04:01 2011] [warning]: Subroutine RevokeRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 190. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:190) > [Thu Dec 29 13:04:01 2011] [warning]: Subroutine HasRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 282. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:282) > [Thu Dec 29 13:04:01 2011] [warning]: Subroutine _HasRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 372. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:372) > [Thu Dec 29 13:04:01 2011] [warning]: Subroutine _HasGroupRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 390. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:390) > [Thu Dec 29 13:04:01 2011] [warning]: Subroutine _HasRoleRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 444. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:444) > [Thu Dec 29 13:04:01 2011] [warning]: Subroutine InvalidateACLCache redefined > at /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 526. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:526) > [Thu Dec 29 13:04:01 2011] [warning]: Subroutine _GetPrincipalTypeForACL > redefined at /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 547. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:547) > [Thu Dec 29 13:04:01 2011] [warning]: Subroutine _ReferenceId redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 573. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:573) > [Thu Dec 29 13:04:02 2011] [warning]: Subroutine _InitSQL redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 64. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:64) > [Thu Dec 29 13:04:02 2011] [warning]: Subroutine _SQLLimit redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 77. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:77) > [Thu Dec 29 13:04:02 2011] [warning]: Subroutine _SQLJoin redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 96. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:96) > [Thu Dec 29 13:04:02 2011] [warning]: Subroutine _OpenParen redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 106. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:106) > [Thu Dec 29 13:04:02 2011] [warning]: Subroutine _CloseParen redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 109. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:109) > [Thu Dec 29 13:04:02 2011] [warning]: Subroutine _close_bundle redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 140. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:140) > [Thu Dec 29 13:04:02 2011] [warning]: Subroutine _parser redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 171. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:171) > [Thu Dec 29 13:04:02 2011] [warning]: Subroutine ClausesToSQL redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 247. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:247) > [Thu Dec 29 13:04:02 2011] [warning]: Subroutine FromSQL redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 282. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:282) > [Thu Dec 29 13:04:02 2011] [warning]: Subroutine Query redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 348. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:348) > [Thu Dec 29 13:04:02 2011] [warning]: Subroutine ClassifySQLOperation > redefined at /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 365. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:365) > [Thu Dec 29 13:04:02 2011] [warning]: (in cleanup) Error while loading > /apps/rt385/sbin/rt-server: Can't locate RT/Authen/ExternalAuth.pm in @INC > (@INC contains: /apps/rt385/sbin/../local/lib /apps/rt385/sbin/../lib > /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl > /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl > /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 . > /opt/pkgs/apache-2.2.15) at /apps/rt385/sbin/../lib/RT.pm line 659. > (/apps/rt385/sbin/../lib/RT.pm:343) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine IsGroup redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 76. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:76) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine IsUser redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 96. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:96) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine Object redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 116. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:116) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine GrantRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 153. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:153) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine RevokeRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 190. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:190) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine HasRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 282. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:282) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine _HasRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 372. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:372) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine _HasGroupRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 390. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:390) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine _HasRoleRight redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 444. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:444) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine InvalidateACLCache redefined > at /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 526. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:526) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine _GetPrincipalTypeForACL > redefined at /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 547. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:547) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine _ReferenceId redefined at > /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 573. > (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:573) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine _InitSQL redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 64. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:64) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine _SQLLimit redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 77. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:77) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine _SQLJoin redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 96. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:96) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine _OpenParen redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 106. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:106) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine _CloseParen redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 109. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:109) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine _close_bundle redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 140. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:140) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine _parser redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 171. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:171) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine ClausesToSQL redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 247. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:247) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine FromSQL redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 282. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:282) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine Query redefined at > /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 348. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:348) > [Thu Dec 29 13:04:07 2011] [warning]: Subroutine ClassifySQLOperation > redefined at /apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm line 365. > (/apps/rt385/sbin/../lib/RT/Tickets_Overlay_SQL.pm:365) > [Thu Dec 29 13:04:07 2011] [warning]: (in cleanup) Error while loading > /apps/rt385/sbin/rt-server: Can't locate RT/Authen/ExternalAuth.pm in @INC > (@INC contains: /apps/rt385/sbin/../local/lib /apps/rt385/sbin/../lib > /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl > /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl > /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 . > /opt/pkgs/apache-2.2.15) at /apps/rt385/sbin/../lib/RT.pm line 659. > (/apps/rt385/sbin/../lib/RT.pm:343) > > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Ruslan Zakirov > Sent: Friday, December 23, 2011 11:27 AM > To: Poulter, Dale > Cc: [email protected] > Subject: Re: [rt-users] Sphinx fulltext index v4.0.4 > > Hi, > > Looks good. Move on to SQL log and debug log. > > On Fri, Dec 23, 2011 at 21:13, Poulter, Dale > <[email protected]> wrote: >> Here is the output. Thanks. >> >> mysql> show create table AttachmentsIndex; >> +------------------+-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ >> | Table | Create Table >> | | >> +------------------+-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ >> | AttachmentsIndex | CREATE TABLE `AttachmentsIndex` ( >> `id` int(10) unsigned NOT NULL, >> `weight` int(11) NOT NULL, >> `query` varchar(3072) NOT NULL, >> KEY `query` (`query`(1024)) >> ) ENGINE=SPHINX DEFAULT CHARSET=utf8 >> CONNECTION='sphinx://localhost:9312/rt' | >> +------------------+-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ >> 1 row in set (0.00 sec) >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On >> Behalf Of Ruslan Zakirov >> Sent: Friday, December 23, 2011 8:56 AM >> To: Poulter, Dale >> Cc: [email protected] >> Subject: Re: [rt-users] Sphinx fulltext index v4.0.4 >> >> On Fri, Dec 23, 2011 at 18:47, Poulter, Dale >> <[email protected]> wrote: >>> Correct. The index and table seems to have been created. One strange item >>> is that the attatchmentindex table in MySQL is empty. Thanks for your help. >> >> It's sort of empty as it's dynamic. It's a special table that connects mysql >> to sphinx. Run 'show create table AttachmentsIndex' and send us output. >> >>> >>> >>> Sent from iphone >>> >>> >>> On Dec 23, 2011, at 8:29 AM, "Ruslan Zakirov" <[email protected]> >>> wrote: >>> >>>> On Fri, Dec 23, 2011 at 18:22, Poulter, Dale >>>> <[email protected]> wrote: >>>>> I actually tried with and without the fulltext without any success. >>>> >>>> It's hard to say what went wrong. Just for clarification, you've >>>> created required tables with a script, configured RT's config, >>>> configured sphinx, setup indexer that puts data into sphinx index. >>>> Right? >>>> >>>> To diagnose this start with RT's debug log. Enable logging of SQL >>>> statements in RT. Use command line sphinx client to make sure data >>>> is in the index. At this moment we don't have any info to help you. >>>> >>>>> Sent from iphone >>>>> >>>>> >>>>> On Dec 23, 2011, at 3:09 AM, "Ruslan Zakirov" <[email protected]> >>>>> wrote: >>>>> >>>>>> On Thu, Dec 15, 2011 at 17:32, Poulter, Dale >>>>>> <[email protected]> wrote: >>>>>>> However, Request Tracker does not seem to be searching the index. >>>>>>> If we search for any term that is only in the contents of the >>>>>>> ticket and not the header we do not get any hits. We do get hits >>>>>>> for terms in the ticket header though. If I search sphinx >>>>>>> directly for a term everything works correctly. It seems as if >>>>>>> RT is not searching Sphinx. Have I missed a step in the setup process? >>>>>>> Any assistance will be appreciated. Thanks. >>>>>> >>>>>> How do you search? It's still required to use fulltext:x in simple >>>>>> search and Content in the query builder. >>>>>> >>>>>> -- >>>>>> Best regards, Ruslan. >>>>>> >>>>> >>>> >>>> >>>> >>>> -- >>>> Best regards, Ruslan. >>>> >>> >>> -------- >>> RT Training Sessions >>> (http://bestpractical.com/services/training.html) >>> * Boston March 5 & 6, 2012 >> >> >> >> -- >> Best regards, Ruslan. >> > > > > -- > Best regards, Ruslan. > -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
