Damien, You can setup separate emails for each company and a queue for each company. Rt-mailgate will sort the mail to the proper queue. Rt is configurable to whatever you want.
John Boris >>> Damien Hull <[email protected]> 12/30/11 2:25 PM >>> I'm trying to configure RT for an IT consulting business. I need to know what company / client submitted the ticket. 1. If they submit a ticket by email, will I be able to tell what company that's from? 2. Should I create a queue for each company / client? This is my first time working with RT. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
