Looks like it's probably moving queues and not getting to the SetRequestor. I had this happen to me on a scrip too. Think it's firing off the change queue event before it finishes the rest of your scrip.
Maybe reverse order of operations or break it into 2 scrips, possible putting the SetRequestor as an "On Queue Change" TransactionCreate scrip on the "Contact Us" queue... From: [email protected] [mailto:[email protected]] On Behalf Of Randy Black Sent: Wednesday, January 04, 2012 3:11 PM To: Randy Black; [email protected] Subject: Re: [rt-users] Strip the requestor Anyone? Need to strip the requestor on create for a specific queue. Thanks, Randy From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Randy Black Sent: Wednesday, January 04, 2012 2:01 PM To: [email protected]<mailto:[email protected]> Subject: [rt-users] Strip the requestor I need to strip the requestor from tickets belonging to a queue. How do I do that? This seems to not be working: my $newqueue = "Contact\ Us"; my $newrequestor = "nobody"; my $T_Obj = $self->TicketObj; $RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to queue #". $newqueue ); my ($status, $msg) = $T_Obj->SetQueue($newqueue); unless ($status) { $RT::Logger->warning("unable to set new queue: $msg"); return undef; } $RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to user #". $newrequestor ); my ($status, $msg) = $self->TicketObj->SetRequestor( $newrequestor ); unless( $status ) { $RT::Logger->error( "Impossible to assign the ticket to $newrequestor: $msg" ); return undef; } return 1;
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