Hi!
I create this simple script in new queue:
Description: Notify Owner On Create
Condition: On create
Action: Notify Owner
Template: Global: Transition
Phase: TransitionCreate
I create a ticket on this queue and assign one Owner (for example
'Person1'), and I see on the terminal:
[root@cerussita sbin]# [Thu Jan 5 13:08:01 2012] [info]:
<[email protected]> #261/2236 - Scrip 38
notify owner
(/home/dgarcia/RT/rt-4.0.4/sbin/../lib/RT/Action/SendEmail.pm:301)
[Thu Jan 5 13:08:01 2012] [info]:
<[email protected]> No recipients found.
Not sending.
(/home/dgarcia/RT/rt-4.0.4/sbin/../lib/RT/Interface/Email.pm:352)
It's normal? I only have problems with Owner, NOT requests people or
anybody, only with OWNER.
Thanks!
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/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya
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T. (NULL) - F. 93 205 6979 - [email protected]
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