Hi, Are you resolving ticket logged in as requestor? I suspect that it's NotifyActor option affects outcome.
On Wed, Jan 4, 2012 at 17:06, <[email protected]> wrote: > Hi, > I have set a user (with priviledges) who can create, delete, reply, etc > to tickets. But when I close a ticket (resolved), no email get sent to > the > Requestors. In the log I can see that no Recipients is found when the > 'On Resolve Notify Requestors' scrip is run. > If I do the same operation logged on as the RT Root User, everything > works > fine. > > What extra privileges do I need to give the user to be able to do this. > > There will be a few such users (administrators) who will need to be able > to > resolve tickets and email sent back to requestors automatically. > > > Many Thanks in advance > > > krishan > -- > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
