Hi, Looks like it's annoying bug. Grant user who can be requestor right to SeeQueue. This will avoid such misbehavior. Granting SeeQueue doesn't give right to see all tickets or create a new ticket.
I'm filing a bug report. On Tue, Jan 10, 2012 at 03:21, Brent Wiese <[email protected]> wrote: > A priv’d user creates a ticket in queue A. > > > > An Admin moves it to queue B. > > > > Queue B has create/reply perms for Everyone (temporarily) and Comment/View > CF/View Queue/View Ticket Summaries for Requestor. > > > > The requestor can continue to see the ticket (logged out and back in to > confirm this isn’t a caching thing) and comment/reply. However, if they > click on “The Basics”, the queue field resets back to the original queue “A” > and the current queue “B” is not in the list. If they save anything, it > moves it back to the original queue “A”. > > > > Shouldn’t the current queue “B” be there since “view queue” is set for > Requestor? In fact, if you add all the perms together for this requestor, it > matches or exceeds the original queue. > > > > Rt 4.0.4. > > > > Thanks! > > Brent > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
