On Mon, Jan 16, 2012 at 07:35, John Hascall <j...@iastate.edu> wrote: > > > I have a custom scrip that does quite a lot of parsing of > the content of an incoming email during ticket creation. > > Now I've been asked that under certain circumstances, > determined by what it finds/doesn't find in the email, > this scrip also send an email (to the requestor as > well as possibly to an email address found in the > message). > > I'm guessing this can't be that hard to do, but I've > read the "RT Essentials" book and google'd everything > I can think of to no avail. > > Does anyone know how to do this?
Use second scrip that emails with Notify* actions. Probably your parser also updates ticket with info it found, so you can create condition that finds required situation. There are a few alternatives, but above is the right abstraction of code and maintainable solution. > (it's RT 3.8.1 if that matters) > > Thanks, > John > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012