I would like to ask for help, and I want to do something that I do not
know if it's possible to do in RT.
Specifically, I like the idea that when someone replies / comment a
ticket shows the ticket information in my mail agent (exemple
Thunderbird) withall transactions.
My desire is when I answer this email, i want toONLY the answer in my RT
systemand NOT all transactions again, because as currently I get ALL the
information replicated when I reply a email.
It is possible that when answering an email from a ticket ONLY be copied
to the RT system the answer?
THANKS!
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/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya
Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - [email protected]
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RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
