Hi, Steal first then assign. Search in archives for alternatives.
On Thu, Jan 19, 2012 at 17:11, declaya <[email protected]> wrote: > > Hi all, > > I'm wondering how I can change the owner of already assigned tickets. If a > normal user tries to do this, RT says: > 'You can only reassign tickets that you own or that are unowned.' > I think this is okay, so I can avoid random assigning to someone else. > > Now I tried to change the owner with an account that has the SuperUser > right, but RT still tells me the same. Is it also intended for the SuperUser > not to change the owners? > > We now have the problem that an user, who is owner auf a specific ticket, is > not available at the moment. So I wanted to assign the ticket to somebody > else. > I'm using RT 4.0.4. > > Thanks in advance for your help! > Have a nice day! > > -- > View this message in context: > http://old.nabble.com/Change-owner-of-an-assigned-ticket--tp33167732p33167732.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
