On Fri, Jan 20, 2012 at 09:52:18AM -0800, Yan Seiner wrote: > Is it possible to have child or nested queues? > > We are tracking some large projects and it would be helpful to have nested > queues where each major queue would have several child queues? > > For example, we have capital construction projects X, Y, and Z. Each of > these ideally would have sub-queues called RFI, Submittal, ChangeOrder, > etc. - but the RFI queue for project X would have nothing in common with > the RFI queue for project Y. Each would have its own permissions, teams, > etc. > > Is such a thing possible? >
I do not think that nested queues are supported. One way to handle it would be to have a base X, Y, and Z queues with a custom field defined to partition the tickets. Then use saved searches and dashboards to give you an effective view as if you had child queues. Regards, Ken -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
