On Fri, Jan 20, 2012 at 06:00:28PM +0000, Witts J Mr wrote: > We are running RT 4.0.4 and I think we came across a bug today... > > When editing a Global Scrip through the menu route: "Tools > Configuration > > Global > Scrips > Select" and then choosing a scrip to edit we get the > following error: "RT Error Queue 1 not found" > > What I have managed to work out is that it looks RT is redirecting to an > incorrect URL when you load the Scrip to edit... So > > * we start on this URL to select the scrip: > http://example.com/Admin/Global/Scrips.html - all fine here > * we then click on a scrip to edit and we are taken to this URL > http://example.com/Admin/Queues/Scrip.html?id=1&Queue=0 - This is where the > error is given. > * If we edit the URL from the stated above to > http://example.com/Admin/Global/Scrip.html?id=1 then the Global Scrip loads > for editing fine. > > Can other users reproduce this error? If not, does anyone know where I could > look to fix it in our install?
There was a fix in 4.0.3 for Queue scrips (Configuration -> Queues -> Queue Name -> Scrips) because of a similar bug. I can't replicate your failure (all my links on multiple 4.0.4s are Scrip.html?id=1). Is it possibly you upgraded from 4.0.2 and had a customization to the AdminSearchResultFormat config setting? -kevin
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