Thomas. Create a Custom Field named "Last Queue" and then write a scrip that populates that CF with the current Queue before it is moved.
Kenn On Thu, Jan 26, 2012 at 10:46 AM, Allen <allen+rtl...@crystalfontz.com>wrote: > > in the log for the user is “Queue changed from General to” > > That blank instead of Queue name probably means you have no rights to > see that queue, not even it's printed name. use the root RT user to > check that queue, group rights and see. > > Allen > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012