Right now, with $rtname set to "ATCC" and a test
queue configured to have its own subject tag ("DEMO"),
our autoreply is showing signs of split-personality
disorder:
==============================================================
Subject: [DEMO #35372] my X is broken
...
There is no need to reply to this message right now. Your
ticket has been assigned an ID of [ATCC #35372].
Please include the string:
[ATCC #35372]
in the subject line of all future correspondence about this
issue. To do so, you may reply to this message.
...
==============================================================
Is this because, perhaps, our old 3.4.4 template was brought
into RT 4.0.4 when we upgraded, and it uses $rtname and not
something new to reflect the subject tag? If so, what is
that?
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