On Thu, Feb 02, 2012 at 04:16:53PM +0000, Howell, Van wrote: > I do not have Debugging turned on. I am going to need some help turning it on > since this is new to me. > > Here are some errors from /var/log/messages... > > This is a failed attempt... > > Feb 1 16:02:25 localhost RT: My_LDAP AUTH FAILED mary.servantez (can't bind: > LDAP_INVALID_CREDENTIALS 49 ) > (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:82) > Feb 1 16:02:25 localhost RT: FAILED LOGIN for mary.servantez from 10.1.41.95 > (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) > > Here is a successful attemt.... > > Feb 2 10:14:02 localhost RT: RT::Authen::ExternalAuth::LDAP::GetAuth > External Auth OK ( My_LDAP ): test.account > (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:139) > Feb 2 10:14:02 localhost RT: Couldn't enable user 28 > (/opt/rt4/sbin/../lib/RT/User.pm:1066) > Feb 2 10:14:02 localhost RT: User marked as ENABLED ( test.account ) per > External Service (, ) > (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:274) > Feb 2 10:14:02 localhost RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo > returning Address1: , City: , Country: , EmailAddress: [email protected], > ExternalAuthId: test.account, Gecos: test.account, Name: test.account, > Organization: , RealName: Test Account, State: , WorkPhone: , Zip: > (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) > Feb 2 10:14:02 localhost RT: Successful login for test.account from 10.1.5.9 > (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:219)
Since you're seeing these in /var/log/messages I assume you're using the syslog configuration. You want to read about LogToSyslog in etc/RT_Config.pm then copy that setting to RT_SiteConfig.pm and change it to debug. Restart RT and try the failed login again. -kevin
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