On Mon, Feb 06, 2012 at 02:53:32PM +0000, Giuseppe Sollazzo wrote: > > a colleague here has asked me a question I'm not totally sure about. > > He asked: is there any way to highlight a ticket that has received a > reply, in any way other than adding the "New" field? > > What he'd like is roughly a highlighting background to the ticket in > the list. > > Has anyone done anything similar?
You can use the UpdateStatus column. Changing the background would require you to use a Callback with RT__Ticket's ColumnMap. I believe there are several examples of the ColumnMap Callback on the wiki for highlighting a ticket with high priority that you could work from. -kevin
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