I'm not an expert in RT, just getting started. Our mail is hosted at Micro$oft (Live@edu)
I setup an account in our mail system that people send tickets to. Then I use fetchmail on my RT server to retrieve it from that account. I have a cron job that gets it every 5 min. It works for me. It is documented on the WIKI site. Van Howell System Administrator Lubbock Christian University From: [email protected] [mailto:[email protected]] On Behalf Of Chris Robison Sent: Thursday, February 09, 2012 10:42 AM To: [email protected] Subject: [rt-users] Email integration I know that RT has the ability to receive email and append those messages to tickets. But, from the documentation, it looks like mail has to be going straight into sendmail, which then a command line tool accesses to read in messages. Our email is hosted elsewhere and I'd really like to just use POP or IMAP. Is there a way to have this tool check external mail systems via POP or IMAP? Chris
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