Maybe ACL problem, you should unset unprivileged users to own tickets. This control is made from ACL "Own Ticket" so you can create a group that can own ticket and go to every group/user and remove this ACL.
Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner -----Mensagem original----- De: [email protected] [mailto:[email protected]] Em nome de Arun ragini Enviada em: segunda-feira, 13 de fevereiro de 2012 07:24 Para: [email protected] Assunto: [rt-users] how to control ticket owner list Hi All, Anyone knows how to control owners drop down list for ticket creation I only want to list the users (currently my rt show every one even the requester as well) -- www.opensourcer.net -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
