Hi, This list select more people than it should if you grant OwnTicket to a role.
I'm pretty sure RightsMatrix worked with RT 3.8.x, may be older versions. You can always `select * from ACL where RightName = 'OwnTicket'` and work from there. On Mon, Feb 13, 2012 at 18:23, Anthony BRODARD <[email protected]> wrote: > Hi list, > > I'm running on RT 3.8.7. > I have some fonctionnal user which appear in the Query Builder, in the list > of possible tickets owners. > I would to drop there users from the list. They don't have the "Own Ticket" > right. They are only used as "admin-cc" in queues, and are not privileged. > But they always are in the list. Did you know which right cause this problem > ? > > How do you manage your users / groups / files rights ? And have you any tool > which permit to see right for a specific user / group / file ? > I've tried to install the plugin RTx-RightsMatrix, but it isn't compatible > with this version of RT. > > Thanks, > Anthony > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
