On Tue, Feb 14, 2012 at 03:15:11PM +0000, Howell, Van wrote: > The OPENNMS/RT module works very well, but I would like to direct > events from different provisioning groups to different queues. Like my > SQL servers events need to go into my SQLServer Queue that my DBA > watches. Do you know if that is possible?
I have no idea if the OpenNMS module can do that (you'd want to drop them a line since they wrote it). If not, you can write a Scrip to move Queues after it's created. -kevin > > -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone > Sent: Monday, February 13, 2012 12:40 PM > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] configuration help > > On Mon, Feb 13, 2012 at 06:30:26PM +0000, Howell, Van wrote: > > I am working to configure a new ticketing system. > > > > I have RT setup to pick up mail via FetchMail. > > > > I am also running OpenNMS. From time to Time OpenNMS send an email for a > > problem. It has a > > notice number. > > > > This problem is recorded in RT as a ticket like this... > > > > "Notice #486: HTTP down on library.lcu.edu (10.1.0.14) on node > > library.lcu.edu." > > > > When the service us brought back up OpenNMS sends a second mail > > reporting the problem as > > resolved like this... > > > > "RESOLVED: Notice #486: HTTP down on library.lcu.edu (10.1.0.14) on node > > library.lcu.edu." > > > > > > > > The Notice # stays the same in OpenNMS. Is there a way to read this key > > and have RT enter this > > additional email from OpenNMS as a resolution to the first ticket? > > > > > > > > I am new to both OpenNMS and RT but I think I can set OpenNMS to send > > the resolution to a > > different mail address like [1]opennms-comm...@mydomain.edu and then > > have RT check that box > > for resolutions. But how do I apply it to a specific RT ticket? > > You can use the same kind of code we're doing in RT-Extension-Nagios, but I > know that OpenNMS offers an RT connector that you may want to use instead of > email. It can raise an RT ticket and then resolve it when the alert is over. > > You'll need to look at their site for information though, it's something they > built to interact with us.
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