On Mon, Feb 13, 2012 at 05:00:30PM -0500, David Hollinger wrote: > I'm trying to write a scrip that will parse the content of a ticket > transaction after the > ticket has been resolved and prevent any ticket with the reply "thanks", > Thank you!, no > problem, etc and variations of those from reopening the ticket as it > throws our SLA metrics > off. The only problem I'm running into is, I don't know what object the > ticket content is > stored in. Is it a TranactionObj? (I'm assuming it is) If so, how do I > assign that to a > variable in the RT perl scrip. Once I have that part done, I should be > good to go.
$self->TransactionObj->Content is the right place to start. If you come up with something that works well for you, I know plenty of other folks on the list would love to see your custom condition. -kevin
pgpO8lotmpqB8.pgp
Description: PGP signature
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
