Years ago, I had RT2 running and using 'keywords' for various queues.
I'm now just trying to do this same sort of thing in RT 3.8.8 but having
difficulty finding the corresponding functionality. My guess would be
"CustomField", but if this is the case it is not very intuitive. Is it called
something else?
Is there a document somewhere explaining how to do this in RT3?
Thanks!
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