On Thu, Feb 16, 2012 at 08:53:09AM -0800, Ryan Backman wrote: > Is there a way to tell ExternalAuth to only Authenticate and forget about > trying to CanonicalizeUserInfo?
Yes - but rather than doing this: #Set ( $ExternalInfoPriority, [ 'GFU_LDAP' ] ); try this Set ( $ExternalInfoPriority, [ ] ); You also didn't give your RT or RT-Authen-ExternalAuth versions and your line numbers are odd enough that I can tell you're using an older version and I hesitate to suggest more without knowing exactly what's going on. -kevin > I create tickets through an external REST API and create the user at the > same time as the ticket. We have users that are in AD and do not have an > email address, I pull their address from a database. > > Here is the relevant snippet from the log file: > > [Thu Feb 16 00:57:18 2012] [debug]: > RT::Authen::ExternalAuth::CanonicalizeUserInfo called by > RT::Authen::ExternalAuth > /usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm > 668 with: Disabled: , EmailAddress: [email protected], Name: jdoe, > Privileged: , RealName: John Doe > (/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:565) > [Thu Feb 16 00:57:18 2012] [warning]: Use of uninitialized value $_[1] in > join or string at /usr/share/perl5/Log/Dispatch.pm line 21. > (/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:573) > [Thu Feb 16 00:57:18 2012] [debug]: Attempting to get user info using this > external service: > > (/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:573) > [Thu Feb 16 00:57:18 2012] [info]: > RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: , > EmailAddress: [email protected], Name: jdoe, Privileged: , RealName: John > Doe > (/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:651) > [Thu Feb 16 00:57:19 2012] [debug]: Got a resolved(inactive) ticket with > undefined resolved date. Setting to now. > (/usr/share/request-tracker3.8/lib/RT/Ticket_Overlay.pm:361) > [Thu Feb 16 00:57:19 2012] [error]: Unable to parse an email address from > jdoe: Couldn't find row (/usr/share/request-tracker3.8/lib/RT/EmailParser.p > > > ################################### > # ExternalAuth Configuration > ################################### > > Set ( $ExternalAuthPriority, [ 'GFU_LDAP' ] ); > > #Set ( $ExternalInfoPriority, [ 'GFU_LDAP' ] ); > > Set($ExternalServiceUsesSSLorTLS, 0); > > Set($AutoCreateNonExternalUsers, 0); > > Set($ExternalSettings, { > 'GFU_LDAP' => { > 'type' => 'ldap', > 'server' => 'server.georgefox.edu', > 'user' => 'CN=User,OU=Group,DC=Base,DC=Base,DC=edu', > 'pass' => 'Password', > 'base' => 'DC=Group,DC=Base,DC=edu', > 'filter' => '(objectClass=user)', > 'd_filter' => '(objectClass=Doesntexist)', > 'tls' => 0, > 'ssl_version' => 3, > 'net_ldap_args' => [ version => 3, port => 636 ], > 'group' => 'CN=User,OU=Group,DC=Base,DC=Base,DC=edu', > 'group_attr' => 'member', > 'attr_match_list' => ['Name',], > 'attr_map' => {'Name' => 'sAMAccountName', > 'EmailAddress' => 'mail', > 'ExternalAuthId' => 'sAMAccountName', > 'Gecos' => 'sAMAccountName', > } > } > } > ); > > Before I commended out ExternalInfoPriority, this is what was in the log > file: > > [Wed Feb 15 23:28:49 2012] [debug]: > RT::Authen::ExternalAuth::CanonicalizeUserInfo called by > RT::Authen::ExternalAuth > /usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm > 668 with: Comments: Autocreated when added as a watcher, Disabled: , > EmailAddress: , Name: , Privileged: , RealName: jdoe > (/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:565) > [Wed Feb 15 23:28:49 2012] [debug]: Attempting to get user info using this > external service: GFU_LDAP > (/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:573) > [Wed Feb 15 23:28:49 2012] [debug]: Attempting to use this canonicalization > key: Name > (/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:587) > [Wed Feb 15 23:28:49 2012] [debug]: This attribute ( Name ) is null or > incorrectly defined in the attr_map for this service ( GFU_LDAP ) > (/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:589) > [Wed Feb 15 23:28:49 2012] [info]: > RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: > Autocreated when added as a watcher, Disabled: , EmailAddress: , Name: , > Privileged: , RealName: jdoe > (/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:651) > [Wed Feb 15 23:28:54 2012] [crit]: Failed to create user : Could not set > user info (/usr/share/request-tracker3.8/lib/RT/User_Overlay.pm:513) > > =+=+=+=+=+=+=+=+=+ > Ryan Backman > Programmer / Analyst > George Fox University > 503.554.2576 > =+=+=+=+=+=+=+=+=+
pgpvWpaGenTbC.pgp
Description: PGP signature
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
