Thomas, Yep, that sounds like it. Like I said, i wasn't sure I understood him correctly.
Kenn On Wed, Feb 22, 2012 at 10:50 AM, Thomas Sibley <t...@bestpractical.com>wrote: > On 02/22/2012 01:40 PM, Kenneth Crocker wrote: > > If I understand your question, you want to know how to add a person as a > > permanent CC get a person on an email to RT when the ticket is first > > created? > > > > I believe there is a scrip for this in the RT wiki. I copied it myself > > awhile back. > > > > It takes all the Cc's on an email during ticket creation and adds them > > to the TICKET Cc list. You can also make this work for future > > correspondence by cloning that scrip and changing the Condition to "On > > Correspond" with a check to see if the person already exists as a Cc. > > I don't think it's quite what he wants, but that behaviour is core with > the $ParseNewMessagesForTicketCcs option. > > Thomas > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
