Hi
i have installed the SLA plugin, it works fine, Starts and Due
date are being set as per the ServiceAgreement setting. I want to
query the tickets which have met the SLA for example Critical SLA
Value has 4 hours response time, to search tickets which are resolved
within this 4 hours. What will be query,Thanks in Advance, P. Prasanna -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
