Thanks for you reply. Found a solution which will not conflict with others and hides my internal hostname. Tickets now look like:
[MHC-Ticket #123] - Original subject Am 23.02.2012 15:25, schrieb Thomas Sibley: > On 02/23/2012 07:58 AM, Matthias Henze wrote: >> when a reply is sent by email the ticket id in the subject looks like >> [hos.name #213] - how can i replace the host name with "Ticket" > > You don't want to do this because it means your RT might interact poorly > with another RT. Please read the section about $rtname by running the > command: perldoc /opt/rt4/etc/RT_Config.pm > > Thomas > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: [email protected] HR Coburg: B2242 Geschäftsführer: Matthias Henze -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
