On Thu, Feb 23, 2012 at 22:30, Matthias Henze <li...@mhcsoftware.de> wrote: > Hi, > > I've created a custom field with two possible values which could by set > using a drop down. No I want a default value to be set when a ticket is > created by a mail sent in. > > I found this: http://requesttracker.wikia.com/wiki/DefaultCustomFieldValue > > And tried to put it in a scrip. No I'm unable to find a combination of > conditions to set, so the scrip is triggered when a ticket is created by > an incoming mail. > > What do I have to set for: > > Condition: > Action: > Template: > Stage: > > And where to put the code: > > Custom condition: > Custom action preparation code: > Custom action cleanup code: > > Any hints?
http://requesttracker.wikia.com/wiki/CustomConditionSnippets#On_Create_and_variants http://requesttracker.wikia.com/wiki/OnWebCorrespond > > TIA > MH > > > -- > > MHC SoftWare GmbH > Fichtera 17 > 96274 Itzgrund/Germany > > voice: +49-(0)9533-92006-0 > fax: +49-(0)9533-92006-6 > e-mail: i...@mhcsoftware.de > > HR Coburg: B2242 > Geschäftsführer: Matthias Henze > > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012