On Mon, Feb 27, 2012 at 18:04, Tim Cutts <[email protected]> wrote: > Hi there, > > I'm in the process of doing some groundwork for migrating our [fairly > customised] RT from 3.8.10 to 4.0.x, checking that our various add ons work > (and if they don't, working out what we need to do to fix them). > > I'm currently looking at our change to the Quicksearch panel. In 3.8.x, > there was a Conditions callback, which we used to: > > 1) add a count of unowned tickets in each queue, something some of my users > are very keen on, and > 2) to drop the count of stalled tickets, which our users mostly don't care > about. > > That callback has unfortunately been removed in the rewriting of this element > to use life cycles and RT::Report::Tickets > > Of those, (2) is easy to reimplement by either editing the lifecycle > configuration, or overriding the element to skip the stalled status. > > The first one looks much harder now, since RT::Report::Tickets appears to be > simply using Group By to produce the various columns, and of course 'unowned' > isn't a status as such, it requires different queries. > > So I've overridden the QueueSummaryByLifecycle element and just perform the > extra queries separately by another RT::Report::Tickets object searching for > unowned tickets in all the requested queues, unowned, and grouped by queue, > and use that to add 'unowned' hash elements to the $data hash. Is that the > best approach, or have I missed something a bit more elegant?
add callback right before the following line and change $query as you need: $report->SetupGroupings(...); In your case callback would simple: $$Query = "($$Query) AND Owner = 'Nobody'"; Also, components have: $m->callback( CallbackName => 'Filter', Queues => \@queues ); You can add similar callback to filter statuses a few lines later. So two simple patches that add one line callback calls and two callback files. > Tim > > > > -- > The Wellcome Trust Sanger Institute is operated by Genome Research > Limited, a charity registered in England with number 1021457 and a > company registered in England with number 2742969, whose registered > office is 215 Euston Road, London, NW1 2BE. > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
