On Wed, Feb 29, 2012 at 14:34, Arthur Rance <[email protected]> wrote: > > Hello, > > SELECT execmodule FROM scripactions WHERE id=16; -- returns 'CreateTickets' > > SELECT * FROM scrips WHERE scripaction=16; -- no rows > > However, tickets are created. Why ?
CreateTickets scrip action is not responsible for all tickets created in RT. It's an action to create tickets using scrips, for example you can create linked tickets when a new ticket is created in queue X. It's used in approvals. > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
