I'm afraid linking tickets to articles are not supported in REST for now. sunnavy
On 12-02-29 17:08, Witts J Mr wrote: > Hi there, > > I am using the following code to create tickets on the CLI: > > rt create -t ticket set subject="test cli ticket" set queue="IT Support" set > CF-Category=Request > > Which is working fine; however I would also like to be able to set a link to > an article at the point of creation for this ticket too. > > I had thought that perhaps I could get my script to create the ticket and > return the ticket ID so that I could then add the link as per "rt help > links", but even if I try the following after the ticket has been created I > get an error: > > rt link 10965 RefersTo a:43 > rt: link: Invalid ticket ID 'a:43' specified. > rt: /REST/1.0/ticket/link > Invalid ticket id: 'a:43'. > /REST/1.0/ticket/link > Invalid ticket id: 'a:43'. > > So is there any way I can do this on the CLI, or am I just going to have to > manually add the link into the article through the Web GUI? > > Regard > > Jon > > > > ______________________________ > > Jon Witts > Director of ICT > South Hunsley School and Sixth Form College > 01482 636720 > > > ________________________________ > > Confidentiality: this e-mail and its attachments may be confidential and are > intended solely for the use of the named recipient(s). If you are not the > intended recipient you must take no action based on them, nor must you copy > or show them to anyone. If you have received this e-mail in error, please > advise the sender by return e-mail and delete all copies of this e-mail and > any attachments from your computer. > > Security Warning: Please note that internet e-mail is not a completely secure > or error free method of communication, and information could be intercepted, > corrupted, lost, destroyed, or could arrive late or incomplete. You should > understand and accept this lack of security when it communicating by email. > > Viruses: Whilst we have taken reasonable precautions to ensure that this > e-mail and any attachment has been checked for viruses, we cannot guarantee > that they are virus free and we cannot accept responsibility for any loss or > damage you sustain as a result of software viruses. You are advised to carry > out your own checks before any attachments are opened. > > Please note that any views or opinions expressed in this e-mail are solely > those of the author and do not necessarily represent those of South Hunsley > School and Sixth Form College and the content of their e-mail is not intended > to be contractually binding. > > South Hunsley School and Sixth Form College is registered in England and > Wales with company registration number 07542211 and VAT Registration Number > 109 7208 18. > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
