Hello,
On the create ticket form I need to act upon a change to a drop down menu for a custom field (for this example 'Customer'), look up this value in a database table for a resulting default priority, and change the value in the priority drop down. Ordinarily this wouldn't be hard in a basic HTML form, creating a db connection manually, but I can't find where to start doing this within RT. I'm not sure where I should be putting my db query code. Does RT allow me to put in a custom query somewhere and handle the db connection? Would a scrip be suitable to do what I need? I've searched the mailing list and tutorials but can't find a similar problem. Specific files to change and alternative ideas on how do this would be appreciated as I am new to RT. Regards, Paul R Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you.
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